How can you keep your drivers and their vehicles safe on the road?
When a vehicle breakdown or other emergency happens, you can rely on IDEALNET, the commercial truck industry's premier 24/7 roadside assistance service from Idealease. One call to 1-800-IDLEASE, the IDEALNET hotline, links you and your driver to our safety net of more than 430 Idealease and International Truck dealership locations and 34,000 selected service providers across North America.
The IDEALNET call center is located at Idealease corporate headquarters and operates 24 hours a day, 365 days a year. Our specially trained service coordinators answer every call live—no frustrating prompts or recordings. Our expert service coordinators are Idealease employees and they are equipped to handle any situation your driver may encounter including: full service roadside assistance, emergency fuel purchases, replacement/rental truck needs, towing, and lock-outs. Also, IDEALNET partners with an industry leader to provide best-in-class service for special situations such as fuel or hazmat spill clean-up, and accident reporting.
Using the latest technology and communication systems, our service coordinators help your driver get to safety, locate the closest qualified service location, and get your truck back on the road as quickly as possible. Our IDEALNET staff will stay on top of your repair issue from the first call until your truck is back on the road meeting your commitments to your customers.
Your drivers’ well-being and their loads are very important to everyone at Idealease. When an emergency happens, you can count on IDEALNET.