Carrier Centers is here for you as we navigate COVID-19.
To our Valued Customers,
Since the news of Coronavirus first broke, Carrier Centers’ focus has been on protecting the health and wellbeing of our employees, families, customers, suppliers and the communities we service. Like most organizations, our emphasis has been on preparedness.
Our hearts and thoughts go out to the people who have been affected by this unprecedented event. We appreciate the healthcare workers, first responders, truck drivers, frontline staff, and government officials around the world who are working tirelessly to contain the coronavirus.
Please know that we too are vigilantly monitoring the COVID-19 situation around the clock. Carrier Centers’ team of professionals has been mobilized to support the movement of essential goods and supplies across the Country. Maintenance facilities across Southwestern Ontario will remain open providing quality service, mobile maintenance, and small warranty repairs at your location.
All technicians and front line employees have been encouraged to use proper protective equipment (PPE) including rubber gloves, masks, and wiping down surfaces including counter, steering wheels, seats, and doors to prevent the spread of the coronavirus.
We have expanded our on-line presence in recent weeks to further encourage social distancing through the use of e-mail, video conferencing, and telephone. Our sales people are readily available to assist you with all of your essential purchasing needs but like many organizations the Carrier sales team will be practicing social distancing by working from home. Customers can now access our e-commerce parts solution to source critical repair parts on line day or night and have them delivered right to your door within hours, if needed.
Carrier Centers’ Fleet Assist department is available 24 /7 with access to numerous first responders capable of supporting your drivers using state of the art over the road diagnostic software. When an emergency happens, the Fleet Assist team is dedicated to ensuring your driver is safe while working with your teams to get the truck back on the road as quickly as possible to keep your business running smoothly.
Our fleet of clean, well-maintained lease and rental units are prepared and ready to meet the additional demands placed on your businesses to stay in front of this crisis. All units are cleaned and sanitized upon check in and check out.
As an employer and essential business partner, I want to assure you that we will be here to provide the support you need to keep your trucks rolling through what can only be described as extraordinary times. We thank you for your loyalty and understanding as we continue to monitor and adapt to this evolving situation.
Robert R Long
President and Dealer Principal